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FAQ

Marmalade produces unique, high quality press-on nails that are suited to your individual style. Our nails are catered to the nail art lover’s highest standards, providing top notch nail art at a fraction of the salon cost.

Marmalade nails are easily customized by filing to your personal fit and style preference. Whether it is a night out on the town or everyday wear, the application and removal process is quick and pain free. Most importantly, your natural nails will never be damaged by wearing Marmalade nails.

We’re confident that you’ll absolutely fall in love with your Marmalade and never want to go back to boring salon manicures. For that reason every set of Marmalade nails are backed by our 30 day no questions asked satisfaction guarantee. 

With that being said, the following are answers to some commonly asked questions about Marmalade as well as video instruction for application, removal and customizing your nails.

If you need any further assistance, please don’t hesitate to contact us via the following channels:

BY EMAIL:

You can email us anytime at support@marmaladenails.com.

We respond to emails within one business day (often much quicker). On the weekends, we are out celebrating life and making memories with family and friends - we hope you are too!

BY FACEBOOK MESSAGE (FOR URGENT ASSISTANCE):

We are always available to you on our Facebook page via messenger.

If you have an urgent request, please send us a direct message on FB :)

How To Apply Your Marmalade Nails


How To Remove Your Marmalade Nails

Marmalade Nails Removal Tool

 

 

 

Application Instructions

Your press-on manicure kit comes with 24 nails and 12 sizes to help ensure the perfect fit for each fingernail. To make sure you've picked the right Marmalade nail, press them down all the way over your natural nail before you apply the glue. If the nail doesn't quite cover your nail bed, you can easily file down the sides or length to get the appropriate fit.

Video instructions for the application and removal process can be found here.

To Apply: 

Gently buff your natural nails, then clean your nails using nail polish remover. 

Apply a thin layer of glue to back of the Marmalade nails and natural Nail.
 Starting at cuticle press on firmly and hold for about ten seconds until dry. 

File Marmalade nail to change shape or length of nail. 

Average application time is only ~5 minutes!

Marmalade nails are applied with costume HQ- free certified glue which bonds like an acrylic or gel manicure but without the damage on your natural nails.

No maintenance is needed in between wears. Marmalade nails are the most convenient, money and time saving manicure option out there!  If one pops off, you just reapply it within seconds without having to run back to the salon, pay more or wear an incomplete manicure.

You can wear your Marmalade nails for as little as 1 day or up to 2 weeks straight!

See below for best practices based on your desired wear time:

1-4 Day Wear:

Use a thin strip of glue from cuticle to tip and hold firmly for about 10 seconds.

5-10 Day Wear:

Use a dot of glue spread over your natural nail and hold firmly for about 10 seconds. Leave a small border around your nail creating space between your skin and the glue.

11-14 Day Wear:

Apply a thin layer of glue to back of Marmalade nail and natural nail and hold firmly for about 10-20 seconds. Tip: Avoid washing your hands right after the application.

When it comes to the glue less is more even for the longest wear which helps prevent over-gluing. Glue can bond within seconds! Make sure to avoid contact with eyes, mouth and skin and do not use on weak, irritated or infected nails. 

Marmalade nails won’t come off with water alone, you would have to soak them in and physically lift off the sides. You can wash your hands as much as you want, go in the sauna or steam room with them as well as hot yoga, weight lifting or any other kind of physical activity. There are few limits to where and what you can do while wearing Marmalade nails.

If a nail(s) pop or fall off during active wear, you can re-apply it following the same application instructions above. 

A few things to be mindful of to ensure a strong glue bond and proper application:

1. Prior to applying your nails, wipe your natural nails clean and dry with acetone. This will create the ideal surface for the glue to bond with and remove any excess oil on your nails. 

2. Press and hold firmly for a good 10-15 seconds per nail. 

3. Avoid water contact/exposure for about 20-30 minutes after application while the glue solidifies. 
Following the above steps will almost always result in a solid 10+ days of wear time. 

If you lose a nail as a result, you can reapply a new nail from your kit. If you do not have another nail that fits, please email us at support@marmaladenails.comand we can assist with a replacement nail. 

Removal Instructions

Each order of Marmalade nails includes our patent-pending removal tool! We created this gadget to make the removal process super easy and stress free. 

To remove your Marmalade nails, soak your nails into warm water for several minutes until soft. 

Next, take your Marmalade nails removal tool, and carefully slide it in between your natural nail and Marmalade nail. 

With gentle inward pressure, slowly rotate the removal tool from side to side, and your Marmalade nail will separate from your natural nail. 

Never force or pull nails off as this may damage your natural nails. Use included buffer to buff off excess glue if needed.

Please note that if you are applying your Marmalade nails for the longest wear, do not attempt to remove them until at least 7 days have passed. The long wear glue application will bond strong and removal can be damaging to your natural nail prior to 7 days of wear.

If applied for the longest wear time, we strongly advise against attempting to remove your Marmalade nails before 7 days of wear. 

If you must remove your nails early, follow the removal instructions above plus add acetone to your warm soapy water. 

It is crucial that you do not force or pull off your Marmalade nails, as this can cause damage to your natural nails. 

Use your included Marmalade nail removal tool to break the glue bond between your natural nail and Marmalade nail after soaking. 

If you find that the nail does not easily separate with gentle inward pressure, please repeat the removal process and re-soak your natural natural nails in warm soapy water with acetone added. 

If you find that there is excess glue on your natural nails after removal, apply acetone to the affected nails and allow a few minutes for the acetone to soften the glue. 

Next, use the included nail buff to gently buff the glue. You can also use your removal tool to remove the glue. 

If you find that the glue does not immediately come off, do not attempt to force it off. Typically, washing your hands will soften any excess glue over time and make it easy to remove. 

We designed our nail removal tool for our won purposes, and after much testing and trial and error, we settled on what we feel is the best way to remove your press-on nails. 

Please refer to the graphic above for further detail!

Product Info

What's Inside Every Marmalade Manicure Kit:

• 24 Press-on Nails in 12 Sizes 
•Nail File

•HQ- Free Certified Nail Glue

•Manicure Stick

•Application Guide

•Marmalade Nail Removal Tool

Our nail glue includes the following ingredients:

• Ethyl Cyanoacrylate
• Polymethyl Methacrylate
• BHA CI 15850


Yes! Marmalade nails can be applied multiple times. Typically, the total wear time will be around 21-25 days give or take. If you apply for the longest wear time (11-14 days) you can get 2 applications, maybe 3. If you apply them for shorter wear times, you can get a bit more applications.

One thing to keep in mind is that after removal, you'll want to gently buff the underside of the nails to smooth out any excess glue, which will help make a better surface for re-application.

 Marmalade nails are customizable and can be reshaped, filed to your preferred fit and/or length! 

To shape and customize your nails, you can use a nail clipper (used for shape changes, significant size modifications) and or a nail file (slight adjustments) just as you would on your natural nails. 

Please refer to the video above which demonstrates the shaping / customization process. 

100% yes! We never have or will test our products on animals.

We’re confident that you’ll absolutely fall in love with your Marmalade nails and never want to go back to boring salon manicures. At the same time, we realize that press-on nails aren't for every one. For that reason every set of Marmalade nails are backed by our 30 day, no questions asked satisfaction guarantee. 

If you're still on the fence, here's our recommendation:

Go ahead a purchase a set now and give them a try. If you like your Marmalade nails, great! We exchanged a small amount of money for a large amount of value. Awesome!

If they're not for you, don’t even give us a reason why you want your money back.

Just ask for it – and it will be returned promptly and quietly to you. Plus, we can still be friends :)

By the way, you can reach us for support by emailing us at support@marmaladenails.com should you need any assistance at all with your purchase today.

You Risk Nothing & Gain Everything!

Marmalade nails are super light, easy and comfortable to wear. Just like gel or acrylic manicures, they do take a little getting used to. That said, after a short while you won’t even feel like you are wearing press-ons.

The thickness of your Marmalade nails match the thickness of your natural nail, therefore they almost feel like a stronger, more durable extension of your natural nail.

It is quite rare for our nails to break, crack, chip or peel. In the event you experience any of the above, please email us at support@marmaladenails.comwith your order number and we will provide a full replacement set or refund, whichever you prefer. 

Shipping Info

We pride ourselves on our fast shipping times! All orders placed before 12pm EST ship same-day, and orders placed after that will ship next business day.

During major sale events, such as Black Friday / Cyber Monday, Halloween, Easter and other Seasonal Sales, shipping times may take slightly longer, but no more that 2 business days to ship out.

All orders are shipped from New York!

We offer the following shipping options for U.S. orders:

1. Standard Shipping (USPS First Class) - This option takes 3-5 business days. If you are on the East Coast, you're looking at 3 days for this option, and everywhere else 4-5 days. 

2. USPS Priority Mail - This option takes 2-4 business days. On the shorter end for the East Coast, and 3 days everywhere else. 

3. USPS Priority Express - This is the fastest option. You will get your order within 1-2 business days. 

Yes we do! We ship worldwide through the USPS. For our friends in Canada, shipping is $9.

Everywhere else outside the US is $10.

While it's hard to give exact time frames for international shipping, we find that the vast majority of international orders arrive somewhere in the neighborhood of 7-10 business days

If your package was lost in transit, stolen, or returned to us, please contact us at support@marmaladenails.comand we will further assist.

For all returns and exchanges are always free to you! We provide a pre-paid return label to you to ship back your nails. 

If you want to return or exchange your nails, please email us at support@marmaladenails.com and include your order number in your correspondence. 

Upon shipment, a tracking number will be automatically sent to you at the email address or phone number associated with your order. 

If you cannot locate your tracking number, please email us and we will promptly assist.

So long as your order has not shipped out yet, we are able to edit / modify shipping addresses. If you need to modify your shipping address, please contact us immediately at support@marmaladenails.comand include your order number in your correspondence.

Returns, Exchanges and Refunds

We are happy to process an exchange free of charge so long as the nails you wish to exchange are new and unused. 

The begin an exchange, please contact us at support@marmaladenails.com and include your order number in you correspondence. 

We’re confident that you’ll absolutely fall in love with your Marmalade nails and never want to go back to boring salon manicures. At the same time, we realize that press-on nails aren't for every one. For that reason every set of Marmalade nails are backed by our 30 day, no questions asked satisfaction guarantee. 

If for any reason you are not fully satisfied with your nails, simply contact us at support@marmaladenails.comwith your order number included and we will assist with your refund, return or replacement sets.

About Marmalade & More FAQ

Yes! Select Marmalade nail styles are now available in all Morphe stores, including 40+ locations in the U.S., U.K., Canada and Australia. 

Click here to find a Morphe store near you.


If you are a business or retailer and are interested in carrying Marmalade nails in your store, please email us at support@marmaladenails.comwith a brief description of your business and proposal. 

We are always open to content collaborations! If you are interested in working with us, please email us at support@marmaladenails.com with a brief intro about yourself and links to your social media profiles / website. 

We are animal lovers and supporters of animal rights. Our hearts breaks every time we see a story of animal cruelty and neglect, and for this reason we've chosen to use Marmalade as a vehicle to better the lives of animals and fight animal cruelty.

Marmalade's Claws for a Cause campaign will donate a portion of every sale we receive to Petsmart Charities. You can read more about their work and efforts here.

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