Refund Policy

Marmalade Refund and Return Policy


Our guarantee to you:
When you purchase a product on you are fully covered by our 90 day no-questions-asked satisfaction guarantee. If for ANY reason you are not fully satisfied with your purchase, simply let us know via email at and we will refund your purchase in full less shipping costs, or offer a replacement product of equal or lesser value.

We require proof of purchase to process refunds and refunds. You can provide proof of purchase by informing us of your order number, or via the email used for your purchase. Upon verifying your purchase, your refund will be processed less shipping costs, and a credit will automatically be applied to your credit card or original method of payment, within two business days. Items are eligible for return up to 90 days from the date of purchase so long as they are in new, unused condition. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)
We will process exchanges so long as the original purchase has not been used. Exchanges are made for any product of equal or lesser value than the original purchased. To initiate and exchange, send us an email at and send your item to: P.O. Box 413, Valley Cottage, New York 10989.

To return your product, you should mail your product to: P.O. Box 413, Valley Cottage, New York 10989.